Unresolved Concerns

If you’ve already emailed the desk about something — a correction, an error, a concern about how a page reads — and it’s gone unanswered, this page is for that, not a second identical message.

What we can actually resolve

Factual errors in an article, an outdated bonus term we should update or flag, or a broken/misleading link on this site. We’ll look into it and, where we agree there’s an issue, fix the article and note the update per our editorial policy.

What we can’t resolve

A dispute with a casino operator over your own account, deposit, withdrawal, or bonus eligibility. We are not the operator, not their regulator, and have no authority over their decisions. For that, escalate directly to the operator’s support team first, then to the regulator that issued their licence — our licensing page explains how to identify which one that is.

How to reach us about an unresolved editorial concern

Email the address on our contact page with “unresolved” in the subject line, what you already sent previously, and what response (if any) you got. We review these directly rather than through an automated queue.